PART 10

COMPLAINTS, REPRESENTATIONS AND ADVOCACY SERVICES
CHAPTER 1

COMPLAINTS AND REPRESENTATIONS ABOUT SOCIAL SERVICES

Assistance for complainants
173
1
Regulations may require local authorities to—
a
make arrangements to provide assistance (by way of representation or otherwise) to persons who make, or intend to make, a complaint under regulations made under section 171, and
b
give publicity to the arrangements for the provision of that assistance.
2
The regulations may, for example, make provision about—
a
the persons to whom assistance must be provided;
b
the kind of assistance that must be provided to those persons;
c
the persons by whom that assistance may be provided;
d
the stage or stages in the consideration of a complaint in relation to which that assistance must be provided;
e
the kind of publicity that must be given to the arrangements for the provision of that assistance.