5.—(1) This regulation does not apply to a service provider who is an individual.
(2) A service provider to whom this regulation applies must ensure that the person who is designated as the responsible individual M1—
(a)is supported to carry out their duties effectively, and
(b)undertakes appropriate training.
(3) In the event that the service provider has reason to believe that the responsible individual has not complied with a requirement imposed by the regulations in Parts 12 to 16, the service provider must—
(a)take such action as is necessary to ensure that the requirement is complied with, and
(b)notify the service regulator.
(4) During any time when the responsible individual is unable to fulfil their duties, the service provider must ensure that there are arrangements in place for—
(a)the effective management of the service,
(b)the effective oversight of the service,
(c)the compliance of the service with the requirements of the regulations in Parts 2 to 11, and
(d)monitoring, reviewing and improving the quality of the service.
(5) If the responsible individual is unable to fulfil their duties for a period of more than 28 days, the service provider must—
(a)notify the service regulator, and
(b)inform the service regulator of the interim arrangements.