Information
18.—(1) The service provider must put arrangements in place to ensure that individuals have the information they need to make or participate in assessments, plans and day to day decisions about the way care and support is provided to them and how they are supported to achieve their personal outcomes.
(2) Information provided must be available in the appropriate language, style, presentation and format, having regard to—
(a)the nature of the service as described in the statement of purpose;
(b)the level of the individual’s understanding and ability to communicate.
(3) The service provider must put arrangements in place to ensure that the individual receives such support as is necessary to enable them to understand the information provided.