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The Water Supply (Water Quality) Regulations 2018

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35.—(1) Any person may request a relevant supplier to send to the person making the request a copy of any record maintained by the relevant supplier under regulation 34 and the relevant supplier must, within 7 days of the receipt of the request, send a copy of the record requested to the person who requested it.

(2) A relevant supplier must comply with a request under paragraph (1)—

(a)in the case of a request relating to a water supply zone, free of charge if the person receives a supply of water in the zone; or

(b)in any other case, on payment of such reasonable charge as the relevant supplier may determine.

(3) Paragraph (1) does not oblige a relevant supplier to comply with a request which is vexatious.

(4) Where a relevant supplier has previously complied with a request which was made by any person, paragraph (1) does not oblige it to comply with a subsequent identical or substantially similar request from that person unless a reasonable interval has elapsed between compliance with the previous request and the making of the subsequent request.

(5) A water undertaker must include in, or append to, at least one of the accounts sent to each customer in any year a statement informing customers of their rights under paragraph (1).

(6) As soon as possible after an event which, by reason of its effect or likely effect on the water supplied by a relevant supplier, gives rise or is likely to give rise to a significant risk to human health the relevant supplier must notify—

(a)in every case—

(i)every appropriate local authority;

(ii)the Public Health Wales National Health Service Trust;

(iii)the Council; and

(iv)the Welsh Ministers; and

(b)in any case where the event gives rise or is likely to give rise to a significant risk to human health in England—

(i)Public Health England; and

(ii)the Secretary of State.

(7) Where a person has received a notification under paragraph (6), that person may require the relevant supplier to provide such further information relating to the event and its consequences as that person may reasonably require.

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