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The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011

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Annual report

51.—(1) Each responsible body must prepare an annual report for each year which must—

(a)specify the number of concerns which were notified to the responsible body, including, in the case of Welsh NHS bodies, any concerns that were notified to it in accordance with the provisions of Part 7;

(b)specify the number of concerns which the responsible body determined to be well-founded;

(c)specify the number of concerns that the responsible body has been advised have been notified to the Public Services Ombudsman for Wales;

(d)summarise—

(i)the subject matter of concerns which were notified to the responsible body;

(ii)any matters of general importance arising out of those concerns, or the way in which they were handled;

(iii)any matters where action has been taken or is to be taken to improve services as a consequence of those concerns.

(2) This paragraph applies to a responsible body which is—

(a)a Welsh NHS body other than a Local Health Board; or

(b)a primary care provider or an independent provider,

and which in any year provides, or agrees to provide, services under arrangements with a Local Health Board.

(3) A responsible body to which paragraph (2) applies must send a copy of its annual report to the Local Health Board which arranged for the provision of the services by the responsible body.

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