The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011

Requirement to consider concerns

10.  Subject to regulation 14, a responsible body must handle a concern in accordance with the arrangements for handling concerns set out in these Regulations if it is notified on or after the 1 April 2011—

(a)in accordance with regulation 11;

(b)by a person specified in accordance with regulation 12;

(c)about a matter specified in regulation 13; and

(d)within the period specified in regulation 15.