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The Local Authority Adoption Service (Wales) Regulations 2007

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Complaints

25.  Each local authority must—

(a)ensure that a written record is made of any complaint, including details of the investigation made, the outcome and any action taken in consequence, and that the record is retained for at least 3 years from the date it is made; and

(b)supply to the National Assembly at its request a statement containing a summary of any complaints made in respect of their adoption service during the preceding 12 months and the action (if any) taken as a result of the outcome of the investigation; and

(c)supply to the National Assembly a summary of any allegations of abuse against children in the last 12 months and outcomes of investigations and action taken

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