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The Care Standards Act 2000 and the Children Act 1989 (Regulatory Reform and Complaints) (Wales) Regulations 2006

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Amendment of the Adoption Support Agencies (Wales) Regulations 2005

10.—(1) The Adoption Support Agencies (Wales) Regulations 2005(1) are amended as follows —

(a)After regulation 26 (Fitness of premises)) insert —

Review of Quality of Service

26A.(1) The registered person must make suitable arrangements to establish and maintain a system for monitoring, reviewing and improving the quality of adoption support services provided by the agency.

(2) The system established under paragraph (1) must make provision for —

(a)the quality of service to be reviewed at least annually; and

(b)the registered person to obtain the views of —

(i)any person receiving adoption support services from the agency;

(ii)representatives of any person receiving adoption support services from the agency;

(iii)any local authority which has arranged for the provision of an adoption support service by the agency; and

(iv)staff employed by the agency on the quality of service provided, as part of any review undertaken.

(3) Following a review of the quality of service, the registered person must within 28 days prepare a report of that review and make a copy of the available report in an appropriate format when requested by —

(a)any person receiving adoption support services from the agency;

(b)representatives of any person receiving adoption support services from the agency;

(c)any local authority which has arranged for the provision of an adoption support service by the agency;

(d)staff employed by agency; and

(e)the National Assembly.

Assessment of Service

26B.(1) The National Assembly can at any time request the registered person to undertake an assessment of the service provided by the agency.

(2) Within 28 days of receiving a request under paragraph (1) the registered person must supply to the appropriate office of the National Assembly the assessment in the form required by the National Assembly.

(3) The registered person must take reasonable steps to ensure that the assessment is not misleading nor inaccurate.

Compliance Notification

26C.(1) The National Assembly can at any time notify the registered person of the action that in the National Assembly’s view the registered person must take to ensure compliance with the 2000 Act and the 2002 Act and any regulations made under them.

(2) The National Assembly can specify the timescale within which the registered person must take the action required under paragraph (1).

(3) The registered person must notify the appropriate office of the National Assembly of the completion of any action required under paragraph (1)..

(b)Substitute regulation 19(Complaints) with the following —

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