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Rheoliadau Gweithdrefn Gwynion y Gwasanaethau Cymdeithasol (Cymru) 2005

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Swyddog cwynion

6.—(1Rhaid i bob awdurdod lleol benodi person, y cyfeirir ato yn y Rheoliadau hyn fel swyddog cwynion, i reoli'r gweithdrefnau ar gyfer ymdrin â chwynion a'u hystyried ac yn benodol—

(a)i gyflawni swyddogaethau'r swyddog cwynion o dan y Rheoliadau hyn;

(b)i gyflawni unrhyw swyddogaethau eraill mewn perthynas â chwynion y bydd yr awdurdod lleol yn eu mynnu; ac

(c)i gydweithredu ag unrhyw bersonau neu gyrff eraill a fydd yn angenrheidiol er mwyn ymchwilio i gwyn a phenderfynu arni.

(2Caiff unrhyw berson a awdurdodir gan yr awdurdod lleol i weithredu ar ran y swyddog cwynion gyflawni swyddogaethau'r swyddog cwynion.

(3Caniateir i'r swyddog cwynion—

(a)bod yn berson nad yw'n un o gyflogeion yr awdurdod lleol; a

(b)cael ei benodi'n swyddog cwynion ar gyfer mwy nag un corff.

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