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The Social Services Complaints Procedure (Wales) Regulations 2005

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Complaints involving more than one body

13.—(1) In any case where it appears to the complaints officer that a complaint is or may be a complaint which relates to the exercise of functions by more than one local authority (a complaint involving more than one body) the complaints officer must, as soon as reasonably practicable—

(a)notify the other body or bodies involved and consider with the complaints officer of each of them which body should take the lead in handling the complaint; and

(b)notify the complainant of their decision.

(2) The complaints officer of a local authority which is the lead body must—

(a)ensure that any part of the complaint relating to the actions of the local authority is considered under this part of the Regulations;

(b)ensure that the complainant is kept informed about the progress of the investigation;

(c)ensure that the response required under regulation 20 so far as practicable includes a response on any matter which was within the responsibility or control of any other body mentioned in paragraph (1).

(3) The complaints officer of a local authority which is not the lead body must—

(a)ensure that any part of the complaint relating to the actions of the local authority is considered under these Regulations; and

(b)advise the complaints officer of the lead body of any resolution of the complaint under regulation 18, or the outcome of any investigation under regulation 19.

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