12.—(1) Where a voter has not received their ballot paper by the fourth working day before the day of the ballot, they may apply (whether or not in person) to the ballot holder for a replacement ballot paper.
(2) Such an application must include evidence of the voter’s identity.
(3) Where the ballot holder —
(a)is satisfied as to the voter’s identity; and
(b)has no reason to doubt that the voter did not receive the original ballot paper;
he or she must issue another ballot paper.
(4) Where a ballot voter applies in person, the ballot holder may hand a replacement ballot paper to them instead of delivering it in accordance with paragraph 10.