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The Domiciliary Care Agencies (Wales) Regulations 2004

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16.—(1) The registered person shall, having regard to the nature of the agency, the statement of purpose and the number and needs of the service users, ensure that —

(a)at all times an appropriate number of suitably qualified, skilled and experienced persons are employed for the purposes of the agency;

(b)appropriate information and advice are provided to persons employed for the purposes of the agency, and further information and advice are made available to them at their reasonable request, in respect of —

(i)service users and their needs in respect of personal care, and

(ii)the provision of personal care to service users;

(c)suitable assistance is provided to persons working for the purposes of the agency, and further assistance is made available to them at their reasonable request, in respect of the provision of personal care to service users;

(d)suitably qualified and competent persons are available to be consulted during any time when a person is working for the purposes of the agency; and

(e)service users will receive such continuity of care as is reasonable to meet their needs for personal care where persons are employed, or domiciliary care workers are working, on a temporary basis for the purposes of the agency.

(2) The registered person shall ensure that each member of staff —

(a)receives training and appraisal which are appropriate to the work which he or she is to perform;

(b)receives suitable assistance, including time off, for the purpose of obtaining further qualifications appropriate to such work;

(c)is aware of his or her own responsibilities and those of the other members of staff; and

(d)is required to notify the registered person if convicted of any criminal offence.

(3) The registered person shall take such steps as may be necessary to address any aspect of the performance of a domiciliary care worker which is found to be unsatisfactory.

(4) The registered person shall ensure that members of staff, and domiciliary care workers who are not members of staff, receive appropriate supervision.

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