Conduct of agency
13. The registered person shall make suitable arrangements to ensure that the agency is conducted, and the personal care arranged by the agency is provided —
(a)so as to ensure the safety of service users;
(b)so as to safeguard service users against abuse or neglect;
(c)so as to promote the independence of service users;
(d)so as to ensure the safety and security of the service users' property, including their homes;
(e)in a manner which respects the privacy, dignity and wishes of service users, and the confidentiality of information relating to them; and
(f)with due regard to the sex, religious persuasion, racial origin, and cultural and linguistic background and any disability of service users, and to the way in which they conduct their lives.