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5.—(1) Rhaid i'r person cofrestredig baratoi arweiniad defnyddiwr gwasanaeth y mae'n rhaid iddo gynnwys —
(a)crynodeb o'r datganiad o ddiben;
(b)y telerau a'r amodau ar gyfer y gwasanaethau sydd i'w darparu i'r defnyddwyr gwasanaeth, gan gynnwys y telerau a'r amodau ynglŷn â swm y ffioedd a dull eu talu;
(c)crynodeb o'r weithdrefn gwyno a sefydlwyd yn unol â rheoliad 18; ac
(ch)cyfeiriad a Rhif ffôn unrhyw swyddfa briodol benodedig y Cynulliad Cenedlaethol.
(2) Rhaid i'r person cofrestredig drefnu bod copi o'r arweiniad defnyddiwr gwasanaeth ar gael ar gais i'w archwilio ar safle'r asiantaeth gan bob defnyddiwr gwasanaeth ac unrhyw berson sy'n gweithredu ar ran defnyddiwr gwasanaeth.
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