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The Nurses Agencies (Wales) Regulations 2003

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This is the original version (as it was originally made). Wales Statutory Instruments are not carried in their revised form on this site.

Service user’s guide

5.—(1) The registered person must prepare a service user’s guide which must include —

(a)a summary of the statement of purpose;

(b)the terms and conditions in respect of the services to be provided to service users, including as to the amount and method of payment of fees;

(c)a summary of the complaints procedure established in accordance with regulation 18; and

(d)the address and telephone number of any specified appropriate office of the National Assembly.

(2) The registered person must make a copy of the service user’s guide available on request for inspection at the agency premises by every service user and any person acting on behalf of a service user.

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