Provision of information to service users
16.—(1) The registered person must ensure that before a nurse is supplied, the service user is informed of —
(a)the name of the nurse who is to be supplied and the means of contacting that nurse;
(b)the name of the member of staff of the agency who is responsible for the supply of that nurse; and
(c)where the agency is acting as an employment business, details of how the service user may contact the registered person, or a person nominated to act on behalf of the registered person.
(2) Where the service user is also the patient, the registered person must ensure that the information specified in paragraph (1) is, where appropriate, provided to the person acting on behalf of the patient.