34.—(1) Subject to paragraph (2), a debt advice provider must cancel a mental health crisis moratorium if—
(a)the debt advice provider considers that the evidence from an approved mental health professional referred to in regulation 29(2)(b) contains inaccurate, misleading or fraudulent information, or
(b)the debtor requests that the debt advice provider cancels the moratorium.
(2) A debt advice provider is not required to cancel a mental health crisis moratorium if the debtor’s personal circumstances would make the cancellation unfair or unreasonable.
(3) Paragraph (2) does not apply in circumstances where the debtor requests that the debt advice provider cancels the mental health crisis moratorium in accordance with paragraph (1).
(4) In order to cancel a mental health crisis moratorium, a debt advice provider must—
(a)consult the debtor prior to doing so to the extent that the debt advice provider is able to do so, and
(b)notify the Secretary of State and the debtor of the cancellation.
(5) Where the Secretary of State receives a notification under paragraph (4)(b), the Secretary of State must, by the end of the following business day—
(a)cause an entry to be made on the register, and
(b)send a notification of the cancellation of the moratorium to each creditor and agent in respect of whom the cancellation takes effect.
(6) Paragraph (5) is subject to regulation 38.
(7) The cancellation takes effect on the day following the day on which the Secretary of State causes an entry to be made on the register in accordance with paragraph (5)(a).
(8) A notification sent to a creditor or agent in accordance with paragraph (5)(b) must—
(a)state the reason for the cancellation, and
(b)specify the date on which the cancellation takes effect.