Obligation to provide assistance
18.—(1) The provisions of this regulation are implied as a term in every package travel contract.
(2) Where a traveller is in difficulty, the organiser must give appropriate assistance without undue delay, including in the circumstances referred to in regulation 15(14), in particular by—
(a)providing appropriate information on health services, local authorities and consular assistance; and
(b)assisting the traveller to make distance communications and helping the traveller to find alternative travel arrangements.
(3) The organiser may charge a fee for such assistance if the difficulty is caused intentionally by the traveller or through the traveller’s negligence but that fee—
(a)must be reasonable; and
(b)must not exceed the actual costs incurred by the organiser.