PART 2Services and Standards for Metered Connections
Post-acceptance scheduling and completion of works: single LV service demand connections and small project demand connections8
1
This regulation applies to an electricity distributor where it receives—
a
a customer’s written acceptance of a quotation relating to a single LV service demand connection or a small project demand connection within the requisite timescale specified by the electricity distributor in that quotation;
b
payment of any amount due to be paid to the electricity distributor in accordance with the accepted quotation—
i
in respect of paragraph (2), on acceptance of the quotation; or
ii
in respect of paragraph (3), prior to completion of the works or a phase of the works (as applicable);
c
any reasonable security required by the electricity distributor under section 20(1) of the Act11;
d
written acceptance of any additional terms of connection proposed by the electricity distributor under section 21 of the Act12; and
e
details of any reasonable means by which the customer may be contacted in Great Britain by the electricity distributor during the period 9am to 5pm on a working day in respect of the quotation.
2
Where this regulation applies and the electricity distributor fails within the prescribed period from the applicable date to contact the customer to commence the process of agreeing a schedule of dates for completion of the works specified in the accepted quotation, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
3
Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the electricity distributor fails to complete the works (or a phase of the works) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.