4.—(1) This regulation applies to an electricity distributor where—
(a)a customer requests that the electricity distributor provide a budget estimate in respect of a connection of the customer’s premises to the electricity distributor’s distribution system; and
(b)the electricity distributor receives from the customer—
(i)the information relating to the provision of the connection that is or could reasonably be expected to be within the knowledge of the customer and that the electricity distributor reasonably requires to enable it to provide the budget estimate; and
(ii)payment of any reasonable charge that the law allows the electricity distributor to make for providing the budget estimate.
(2) Where this regulation applies and the requested capacity of the connection that is the subject of the budget estimate request is less than 1 MVA, and the electricity distributor fails to dispatch a budget estimate to the customer within the prescribed period from the applicable date, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(3) Where this regulation applies and the requested capacity of the connection that is the subject of the budget estimate request is 1 MVA or more, and the electricity distributor fails to dispatch a budget estimate to the customer within the prescribed period from the applicable date, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(4) In providing a budget estimate the electricity distributor must—
(a)describe the assumptions on which the budget estimate is based, including a reference to any matters that the electricity distributor considers might cause the amount of the budget estimate to be varied significantly, in a quotation provided in accordance with section 16A(5)(b) of the Act; and
(b)set out whether (and, if so, at what likely cost) associated works are likely to be required.
5.—(1) This regulation applies to an electricity distributor where—
(a)a customer gives a notice under section 16A(1) of the Act(1) (including a notice modifying any previous notice) requesting the offer of terms for making a connection;
(b)the connection to which the notice relates is a single LV service demand connection or a small project demand connection; and
(c)the electricity distributor receives from the customer—
(i)the information relating to the provision of the connection that is or could reasonably be expected to be within the knowledge of the customer and that the electricity distributor reasonably requires to enable it to provide the quotation (including information obtained by the electricity distributor at a site visit, where appropriate); and
(ii)payment of any connection offer expenses in accordance with regulations made under section 16A(4A) of the Act.
(2) Where this regulation applies and the connection to which the notice relates is a single LV service demand connection, and the electricity distributor fails to dispatch a quotation to the customer within the prescribed period from the applicable date, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(3) Where this regulation applies and the connection to which the notice relates is a small project demand connection, and the electricity distributor fails to dispatch a quotation to the customer within the prescribed period from the applicable date, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(4) For the purposes of this regulation, the relevant prescribed period is to be determined on the basis (as applicable) of—
(a)the works set out in the quotation dispatched by the electricity distributor; or
(b)the electricity distributor’s reasonable initial assessment of the works required prior to the dispatch of the quotation.
6.—(1) This regulation applies to an electricity distributor where—
(a)a customer gives a notice under section 16A(1) of the Act (including a notice modifying any previous notice) requesting the offer of terms for making a connection;
(b)the connection to which the notice relates is a demand connection other than a single LV demand service connection or a small project demand connection; and
(c)the electricity distributor receives from the customer—
(i)the information relating to the provision of the connection that is or could reasonably be expected to be within the knowledge of the customer and that the electricity distributor reasonably requires to enable it to provide the quotation; and
(ii)payment of any connection offer expenses in accordance with regulations made under section 16A(4A) of the Act.
(2) Where this regulation applies and the connection to which the notice relates is an LV demand connection, and the electricity distributor fails to dispatch a quotation to the customer within the prescribed period from the applicable date, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(3) Where this regulation applies and the connection to which the notice relates is an HV demand connection, and the electricity distributor fails to dispatch a quotation to the customer within the prescribed period from the applicable date, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(4) Where this regulation applies and the connection to which the notice relates is an EHV demand connection and the electricity distributor fails to dispatch a quotation to the customer within the prescribed period from the applicable date, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(5) For the purposes of this regulation, the relevant prescribed period is to be determined on the basis (as applicable) of—
(a)the works set out in the quotation dispatched by the electricity distributor; or
(b)the electricity distributor’s reasonable initial assessment of the works required prior to the dispatch of the quotation.
7.—(1) This regulation applies to an electricity distributor where—
(a)the electricity distributor has provided a customer with a quotation to which the electricity distributor’s quotation accuracy scheme applies (being a quotation for either a single LV service demand connection or a small project demand connection);
(b)the customer challenges the quotation under the quotation accuracy scheme; and
(c)the quotation is found, in accordance with the quotation accuracy scheme, to have been inaccurate or incomplete.
(2) Where this regulation applies, the electricity distributor must, in accordance with the provisions of its quotation accuracy scheme, refund to the customer the amount of any overpayment made by the customer in respect of the quotation.
(3) Where this regulation applies, and the quotation relates to a single LV service demand connection, the electricity distributor must pay to the customer the prescribed sum.
(4) Where this regulation applies, and the quotation relates to a small project demand connection, the electricity distributor must pay to the customer the prescribed sum.
8.—(1) This regulation applies to an electricity distributor where it receives—
(a)a customer’s written acceptance of a quotation relating to a single LV service demand connection or a small project demand connection within the requisite timescale specified by the electricity distributor in that quotation;
(b)payment of any amount due to be paid to the electricity distributor in accordance with the accepted quotation—
(i)in respect of paragraph (2), on acceptance of the quotation; or
(ii)in respect of paragraph (3), prior to completion of the works or a phase of the works (as applicable);
(c)any reasonable security required by the electricity distributor under section 20(1) of the Act(2);
(d)written acceptance of any additional terms of connection proposed by the electricity distributor under section 21 of the Act(3); and
(e)details of any reasonable means by which the customer may be contacted in Great Britain by the electricity distributor during the period 9am to 5pm on a working day in respect of the quotation.
(2) Where this regulation applies and the electricity distributor fails within the prescribed period from the applicable date to contact the customer to commence the process of agreeing a schedule of dates for completion of the works specified in the accepted quotation, the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(3) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the electricity distributor fails to complete the works (or a phase of the works) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
9.—(1) This regulation applies to an electricity distributor where it receives—
(a)a customer’s written acceptance of a quotation relating to a connection other than a single LV service demand connection or a small project demand connection within the requisite timescale specified by the electricity distributor in that quotation;
(b)payment of any amount due to be paid to the electricity distributor in accordance with the accepted quotation—
(i)in respect of paragraph (2), (3) or (4), on acceptance of the quotation;
(ii)in respect of paragraph (5), prior to commencement of works at or in relation to the premises or a phase of works at or in relation to the premises (as applicable);
(iii)in respect of paragraph (6), (7) or (8), prior to completion of the works or a phase of the works (as applicable); or
(iv)in respect of paragraph (9), (10) or (11), if applicable, prior to energisation of the connection or connections;
(c)any reasonable security required by the electricity distributor under section 20(1) of the Act;
(d)written acceptance of any additional terms of connection proposed by the electricity distributor under section 21 of the Act; and
(e)details of any reasonable means by which the customer may be contacted in Great Britain by the electricity distributor during the period 9am to 5pm on a working day in respect of the quotation.
(2) Where this regulation applies and the accepted quotation relates to the provision of an LV demand connection and the electricity distributor fails within the prescribed period from the applicable date to contact the customer to commence the process of agreeing a schedule of dates for commencement of works at or in relation to the premises, completion of the works and (if applicable) energisation of the connection (in each case as specified in the accepted quotation), the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(3) Where this regulation applies and the accepted quotation relates to the provision of an HV demand connection and the electricity distributor fails within the prescribed period from the applicable date to contact the customer to commence the process of agreeing a schedule of dates for commencement of works at or in relation to the premises, completion of the works and (if applicable) energisation of the connection (in each case as specified in the accepted quotation), the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(4) Where this regulation applies and the accepted quotation relates to the provision of an EHV demand connection and the electricity distributor fails within the prescribed period from the applicable date to contact the customer to commence the process of agreeing a schedule of dates for commencement of works at or in relation to the premises, completion of the works and (if applicable) energisation of the connection (in each case as specified in the accepted quotation), the electricity distributor must, except in any of the circumstances described in regulation 15, pay to the customer the prescribed sum.
(5) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the electricity distributor fails to commence works at or in relation to the premises (or a phase of works at or in relation to the premises) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
(6) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the accepted quotation relates to the provision of an LV demand connection and the electricity distributor fails to complete the works (or a phase of the works) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
(7) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the accepted quotation relates to the provision of an HV demand connection and the electricity distributor fails to complete the works (or a phase of the works) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
(8) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the accepted quotation relates to the provision of an EHV demand connection and the electricity distributor fails to complete the works (or a phase of the works) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
(9) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the accepted quotation relates to the provision of an LV demand connection and the electricity distributor fails to energise the connection (or connections) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
(10) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the accepted quotation relates to the provision of an HV demand connection and the electricity distributor fails to energise the connection (or connections) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
(11) Where this regulation applies and a relevant date has been agreed between the electricity distributor and the customer, if the accepted quotation relates to the provision of an EHV demand connection and the electricity distributor fails to energise the connection (or connections) provided for in the accepted quotation by the agreed date, the electricity distributor must, except in any of the circumstances described in regulations 15(2), 15(3), 15(7), 15(8) and 16, pay to the customer the prescribed sum.
1989 c.29; section 16A was inserted by the section 44 of the Utilities Act 2000 (c.27) and amended by section 98 of the Energy Act 2008 (c.32).
1989 c.29; section 20 was amended by section 47 of, and schedule 8 to, the Utilities Act 2000 (c.27) and modified by sectin 3(2) of that Act.
1989 c.29; section 21 was amended by section 47 of, and Schedule 8 to, the Utilities Act 2000 (c.27) and modified by section 3(2) of that Act.