SCHEDULE 4Information to be included in the list maintained by a competent authority

Regulation 10(1)

a

the name, contact details and website address of the ADR entity;

b

the fees, if any, charged by the ADR entity;

c

the language in which complaints can be submitted to the ADR entity and in which the ADR entity can conduct alternative dispute resolution procedures;

d

the types of domestic dispute F1... covered by the alternative dispute resolution services provided by the ADR entity;

e

the sectors and categories of domestic disputes F2... covered by the ADR entity;

f

whether or not the alternative dispute resolution procedure is or can be conducted as an oral or a written procedure;

g

whether the outcome of the alternative dispute resolution procedure is binding;

h

the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with paragraph 13 of Schedule 3.