The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Fairness

This section has no associated Explanatory Memorandum

7.  The body—

(a)ensures that during the alternative dispute resolution procedure the parties may, within a reasonable period of time, express their points of view;

(b)provides a party to a dispute within a reasonable period of time, upon request, with the arguments, evidence, documents and facts put forward by the other party to the dispute, including a statement made, or opinion given, by an expert;

(c)ensures that the parties may, within a reasonable period of time, comment on the information and documents provided under paragraph (b);

(d)informs the parties that they are not obliged to retain a legal advisor, but that they may seek independent advice or be represented or assisted by a third party at any stage of the alternative dispute resolution procedure;

(e)notifies the parties of the outcome of the alternative dispute resolution procedure on a durable medium and gives the parties a statement of the grounds on which the outcome is based.