The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Transparency

5.  The body makes the following information publicly available on its website in a clear and easily understandable manner, and provides, on request, this information to any person on a durable medium—

(a) its contact details, including postal address and e-mail address;

(b) a statement that it has been approved as an ADR entity by the relevant competent authority once this approval has been granted;

(c) its ADR officials, the method of their appointment and the duration of their appointment;

(d) the name of any network of bodies which facilitates cross-border alternative dispute resolution of which it is a member;

(e) the type of domestic disputes and cross-border disputes which it is competent to deal with, including any financial thresholds which apply;

(f) the procedural rules of the alternative dispute resolution procedure operated by it and the grounds on which it can refuse to deal with a given dispute in accordance with paragraph 13;

(g) the language in which it is prepared to receive an initial complaint submission;

(h) the language in which its alternative dispute resolution procedure can be conducted;

(i) the principles the body applies, and the main considerations the body takes into account, when seeking to resolve a dispute;

(j) the preliminary requirements, if any, that a party to a dispute needs to have met before the alternative dispute resolution procedure can commence;

(k) a statement as to whether or not a party to the dispute can withdraw from the alternative dispute resolution procedure once it has commenced;

(l) the costs, if any, to be borne by a party, including the rules, if any, on costs awarded by the body at the end of the alternative dispute resolution procedure;

(m) the average length of each alternative dispute resolution procedure handled by the body;

(n) the legal effect of the outcome of the dispute resolution process, including whether the outcome is enforceable and the penalties for non-compliance with the outcome, if any;

(o) a statement as to whether or not alternative dispute resolution procedures operated by it can be conducted by oral or written means (or both);

(p) the annual activity report required to be prepared under regulation 11(2).