[F119.—(1) Where, under an enactment, rules of a trade association, or term of a contract, a trader is obliged to use an alternative dispute resolution procedure provided by an ADR entity F2... the trader must provide the name and website address of the ADR entity F2...—
(a)on the trader’s website, if the trader has a website; and
(b)in the general terms and conditions of sales contracts or service contracts of the trader, where such general terms and conditions exist.
(2) Where a trader has exhausted its internal complaint handling procedure when considering a complaint from a consumer relating to a sales contract or a service contract, the trader must inform the consumer, on a durable medium—
(a)that the trader cannot settle the complaint with the consumer;
(b)of the name and website address of an ADR entity F2... that would be competent to deal with the complaint; and
(c)whether the trader is obliged, or prepared, to submit to an alternative dispute resolution procedure operated by an ADR entity F2....
(3) The trader information requirements set out in paragraphs (1) and (2) apply in addition to any information requirements applicable to traders regarding out-of-court redress procedures contained in any other enactment.]
Textual Amendments
F1Reg. 19 substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), regs. 1(2), 2(12)
F2Words in reg. 19 omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(14); 2020 c. 1, Sch. 5 para. 1(1)
F319A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Textual Amendments
F3Reg. 19A omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(15); 2020 c. 1, Sch. 5 para. 1(1)