PART 4Trader information requirements
Consumer information by tradersF119
1
Where, under an enactment, rules of a trade association, or term of a contract, a trader is obliged to use an alternative dispute resolution procedure provided by an ADR entity F2... the trader must provide the name and website address of the ADR entity F2...—
a
on the trader’s website, if the trader has a website; and
b
in the general terms and conditions of sales contracts or service contracts of the trader, where such general terms and conditions exist.
2
Where a trader has exhausted its internal complaint handling procedure when considering a complaint from a consumer relating to a sales contract or a service contract, the trader must inform the consumer, on a durable medium—
a
that the trader cannot settle the complaint with the consumer;
b
of the name and website address of an ADR entity F2... that would be competent to deal with the complaint; and
c
whether the trader is obliged, or prepared, to submit to an alternative dispute resolution procedure operated by an ADR entity F2....
3
The trader information requirements set out in paragraphs (1) and (2) apply in addition to any information requirements applicable to traders regarding out-of-court redress procedures contained in any other enactment.
Consumer information by online traders and online marketplaces regarding the ODR platformF319A
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