Search Legislation

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Changes to legislation:

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 is up to date with all changes known to be in force on or before 16 July 2019. There are changes that may be brought into force at a future date. Help about Changes to Legislation

Close

Changes to Legislation

Revised legislation carried on this site may not be fully up to date. Changes and effects are recorded by our editorial team in lists which can be found in the ‘Changes to Legislation’ area. Where those effects have yet to be applied to the text of the legislation by the editorial team they are also listed alongside the affected provisions when you open the content using the Table of Contents below.

  1. Introductory Text

  2. PART 1 General

    1. 1.Citation and commencement

    2. 2.Review

    3. 3.“Consumer” and “trader”

    4. 4.ADR entity”

    5. 5.Other definitions

    6. 6.Interpretation

    7. 7.Contracts to which these Regulations do not apply

  3. PART 2 Competent Authorities and ADR Entities

    1. 8.Functions and designation of competent authorities

    2. 8A.Consumer information regarding the ODR platform

    3. 9.Assessment of application to become an ADR entity

    4. 10.Listing of ADR entities

    5. 11.Ongoing information obligations of an ADR entity

    6. 12.Ongoing assessment of an ADR entity

    7. 13.Removal of approval

    8. 14.Notification of the consolidated ADR entity list

    9. 14A.The ADR entity’s duty to cooperate

    10. 14B.Agreement to submit disputes to an ADR entity

    11. 14C.Binding outcome requirements

    12. 15. Fees payable to the Secretary of State

    13. 15A.Fees payable to the Financial Conduct Authority

    14. 16.Consequential amendments

  4. PART 3 Single point of contact

    1. 17.Designation of single point of contact

    2. 18.Functions of single point of contact

  5. PART 4 Trader information requirements

    1. 19.Consumer information by traders

    2. 19A.Consumer information by online traders and online marketplaces regarding the ODR platform

  6. PART 5 Enterprise Act 2002

    1. 20.Amendment to Schedule 13 to the Enterprise Act 2002

  7. Signature

    1. SCHEDULE 1

      Competent Authorities

      1. PART 1

      2. PART 2

    2. SCHEDULE 2

      Information that an ADR applicant must supply

      1. (a) the ADR applicant's name, contact details and website address;...

    3. SCHEDULE 3

      Requirements that a competent authority must be satisfied that the person meets

      1. 1.Alternative dispute resolution services offered by the person

      2. 2.Access to the ADR entity

      3. 3.Expertise, Independence and Impartiality

      4. 4.Conflict of interests procedure

      5. 5.Transparency

      6. 6.Effectiveness

      7. 7.Fairness

      8. 8.Subject to paragraphs 9 and 10, in relation to an...

      9. 9.Paragraphs 8(a) and 8(b) do not apply to the person...

      10. 10.Paragraph 8 does not apply to the person in respect...

      11. 11.Legality

      12. 12.For the purposes of paragraph 11 “habitual residence” is be...

      13. 13.Grounds to refuse to deal with a dispute

      14. 13A.(1) Subject to sub-paragraph (2), the “prescribed period” is 12...

      15. 14.The person ensures that its policy regarding when it will...

      16. 14A.The decision in paragraph 13 can be made at any...

      17. 15.Where a person decides to refuse to deal with a...

      18. 16.Where, following the expiry of the period referred to in...

      19. 17.Compliance with the Online Dispute Resolution Regulation

      20. 18.Where the person agrees to deal with a dispute transmitted...

      21. 19.Where the person refuses to deal with a dispute transmitted...

    4. SCHEDULE 4

      Information to be included in the list maintained by a competent authority

      1. (a) the name, contact details and website address of the...

    5. SCHEDULE 5

      Information to be included in an ADR entity's annual activity report

      1. (a) the number of domestic disputes and cross-border disputes the...

    6. SCHEDULE 6

      Information which an ADR entity must communicate to the relevant competent authority every two years

      1. (a) the number of disputes received by the ADR entity...

    7. SCHEDULE 7

      Consequential amendments

      1. 1.Financial Services and Markets Act 2000

    8. SCHEDULE 8

      LISTED DIRECTIVE

      1. . . . . . . . . . ....

  8. Explanatory Note

Back to top

Options/Help

Print Options

Close

Legislation is available in different versions:

Latest Available (revised):The latest available updated version of the legislation incorporating changes made by subsequent legislation and applied by our editorial team. Changes we have not yet applied to the text, can be found in the ‘Changes to Legislation’ area.

Original (As Enacted or Made): The original version of the legislation as it stood when it was enacted or made. No changes have been applied to the text.

Close

Opening Options

Different options to open legislation in order to view more content on screen at once

Close

Explanatory Memorandum

Explanatory Memorandum sets out a brief statement of the purpose of a Statutory Instrument and provides information about its policy objective and policy implications. They aim to make the Statutory Instrument accessible to readers who are not legally qualified and accompany any Statutory Instrument or Draft Statutory Instrument laid before Parliament from June 2004 onwards.

Close

More Resources

Access essential accompanying documents and information for this legislation item from this tab. Dependent on the legislation item being viewed this may include:

  • the original print PDF of the as enacted version that was used for the print copy
  • lists of changes made by and/or affecting this legislation item
  • confers power and blanket amendment details
  • all formats of all associated documents
  • correction slips
  • links to related legislation and further information resources
Close

Timeline of Changes

This timeline shows the different points in time where a change occurred. The dates will coincide with the earliest date on which the change (e.g an insertion, a repeal or a substitution) that was applied came into force. The first date in the timeline will usually be the earliest date when the provision came into force. In some cases the first date is 01/02/1991 (or for Northern Ireland legislation 01/01/2006). This date is our basedate. No versions before this date are available. For further information see the Editorial Practice Guide and Glossary under Help.

Close

More Resources

Use this menu to access essential accompanying documents and information for this legislation item. Dependent on the legislation item being viewed this may include:

  • the original print PDF of the as made version that was used for the print copy
  • correction slips

Click 'View More' or select 'More Resources' tab for additional information including:

  • lists of changes made by and/or affecting this legislation item
  • confers power and blanket amendment details
  • all formats of all associated documents
  • links to related legislation and further information resources