1.—(1) This Schedule applies where a dispute to which regulation 11 applies has arisen between a supplier and a customer.
(2) A dispute to which this Schedule applies—
(a)may be referred to the Authority by any party or, with the agreement of any party, by Citizens Advice or Citizens Advice Scotland; and
(b)on such reference, must be determined by order made by the Authority.
(3) In making an order under this Schedule, the Authority must include in the order the reasons for reaching its decision with respect to a dispute.