SCHEDULESTANDARDS OF PERFORMANCE – PRACTICE AND PROCEDURE FOR DETERMINATIONS

Determination of disputes1

1

This Schedule applies where a dispute to which regulation 11 applies has arisen between a supplier and a customer.

2

A dispute to which this Schedule applies—

a

may be referred to the Authority by any party or, with the agreement of any party, by Citizens Advice or Citizens Advice Scotland; and

b

on such reference, must be determined by order made by the Authority.

3

In making an order under this Schedule, the Authority must include in the order the reasons for reaching its decision with respect to a dispute.