SCHEDULE 5Terms of service of NHS appliance contractors
Preliminary matters before providing appliances6
1
If a person specified in sub-paragraph (2) asks an NHS appliance contractor (C) to do so—
a
C must give an estimate of the time when the appliance will be ready; and
b
if it is not ready by then, P must give a revised estimate of the time when it will be ready (until it is ready).
2
A person specified in this sub-paragraph is a person—
a
presenting a non-electronic prescription form or non-electronic repeatable prescription; or
b
requesting the provision of appliances in accordance with an electronic prescription form or an electronic repeatable prescription.
3
Before providing an appliance in accordance with a prescription form or repeatable prescription—
a
C must ask any person who makes a declaration that the person named on the prescription form or repeatable prescription does not have to pay the charges specified in regulation 3(1) F2or (2) of the Charges Regulations M1 (supply of drugs and appliances by chemists) by virtue of either—
ii
entitlement to remission of charges under regulation 5 of the Remission of Charges Regulations M3 (entitlement to full remission and payment),
to produce satisfactory evidence of such entitlement, unless the declaration is in respect of entitlement to exemption by virtue of sub-paragraph (a), (c), (d), (e), (f) or (g) of F1regulation 10(1) of the Charges Regulations or in respect of entitlement to remission by virtue of regulation 5(1)(e) or (2) of the Remission of Charges Regulations, and at the time of the declaration C already has such evidence available to C;
b
if, in the case of a non-electronic prescription form or non-electronic repeatable prescription, no satisfactory evidence, as required by paragraph (a), is produced to C, C must endorse the form on which the declaration is made to that effect; and
c
in the case of an electronic prescription form or an electronic repeatable prescription, C must transmit to the Electronic Prescription Service—
i
in a case where exemption from or remission of charges is claimed, a record of—
aa
the exemption category specified in F1regulation 10(1) of the Charges Regulations or the ground for remission under regulation 5 of the Remission of Charges Regulations which it is claimed applies to the case; and
bb
whether or not satisfactory evidence was produced to C as required by sub-paragraph (a), and
ii
in any case where a charge is due, confirmation that the relevant charge was paid.