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6.—(1) The procedures that are to be available for dealing with a complaint which is to be subjected to local resolution are, subject to the provisions of this regulation, any procedures which are approved by the Commission.
(2) Where it appears to the appointed person that the complaint had in fact already been satisfactorily dealt with at the time it was brought to his notice, he may, subject to any representation by the complainant, treat it as having been locally resolved.
(3) The appointed person shall as soon as practicable give the complainant and the person complained against an opportunity to comment on the complaint.
(4) The appointed person shall not, for the purpose of locally resolving a complaint, tender on behalf of the person complained against an apology for his conduct unless the person complained against has agreed to the apology.
(5) Where a complaint has been dealt with by way of local resolution, a record shall be made as soon as practicable of the outcome of the procedure and a copy of the record sent to the complainant and the person complained against.
(6) At the time of sending a copy of the record of outcome to the complainant under paragraph (5), the appropriate authority shall notify the complainant in writing of his right of appeal against that outcome under paragraph 8A of Schedule 3 to the 2002 Act (appeals relating to complaints dealt with other than by investigation), unless sub-paragraph (2) of that paragraph applies.
(7) In this regulation, “the appointed person” means a person appointed under paragraph 8(1) of Schedule 3 to the 2002 Act to secure the local resolution of a complaint.
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