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The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

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Amendment to the General Ophthalmic Services Contracts Regulations 2008

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7.—(1) Schedule 1 to the General Ophthalmic Services Contracts Regulations 2008(1) (other contractual terms) is amended as follows.

(2) Before Part 5 (complaints) insert—

Part 4AComplaints received on or after 1st April 2009

21A.  As regards complaints relating to any matter reasonably connected with the provision of services under the contract which are received on or after 1st April 2009, the contractor must have in place a complaints procedure which meets the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009(2)..

(3) In Part 5 (complaints), in paragraph 22 (complaints procedure)—

(a)for sub-paragraph (1) substitute—

(1) As regards complaints relating to any matter reasonably connected with the provision of services under the contract which are received before 1st April 2009, the contractor shall operate a complaints procedure and that complaints procedure shall comply with the requirements of paragraphs 23 to 25 and 27.;

(b)in paragraph 26 (co-operation with investigations)—

(i)in sub-paragraph (1)(a)(ii), for “the Commission for Healthcare Audit and Inspection” substitute “the Health Service Commissioner”;

(ii)at the end of sub-paragraph (2), add—

“Health Service Commissioner” means the person appointed Health Service Commissioner for England in accordance with section 1 of, and Schedule 1 to, the Health Service Commissioners Act 1993(3)..

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