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The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

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Amendment of the National Health Service (Personal Dental Services Agreements) Regulations 2005

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6.—(1) Schedule 3 to the National Health Service (Personal Dental Services Agreements) Regulations 2005(1) (other contractual terms) is amended as follows.

(2) Before Part 6 (complaints) insert—

PART 5AComplaints received on or after 1st April 2009

46B.  As regards complaints relating to any matter reasonably connected with the provision of services under the agreement which are received on or after 1st April 2009, the contractor must have in place a complaints procedure which meets the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009(2)..

(3) In Part 6 (complaints)—

(a)in paragraph 47 (complaints procedure), in sub-paragraph (1) for the words from “The contractor” to “the agreement” substitute—

As regards complaints relating to any matter reasonably connected with the provision of services under the agreement which are received before 1st April 2009, the contractor shall operate a complaints procedure;

(b)in paragraph 51 (co-operation with investigations)—

(i)in sub-paragraph (1)(a)(ii), for “the Commission for Healthcare Audit and Inspection” substitute “the Health Service Commissioner”;

(ii)at the end of sub-paragraph (2), add—

“Health Service Commissioner” means the person appointed Health Service Commissioner for England in accordance with section 1 of, and Schedule 1 to, the Health Service Commissioners Act 1993(3)..

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