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The UK Border Agency (Complaints and Misconduct) Regulations 2009
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Appeals to the IPCC: failures to notify or record a complaint
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69.—(1) An appeal under regulation 15 against any failure referred to in regulation 15(3) (failures to notify or record a complaint) shall be made within 28 days of the date on which notification of that failure is made or sent to the complainant under regulation 15(2).
(2) Any such appeal shall be made in writing and shall state—
(a)details of the complaint;
(b)the date on which the complaint was made;
(c)the grounds for the appeal; and
(d)the date on which the complainant was notified of the determination or of the failure to record the complaint.
(3) Where the IPCC receives such an appeal it shall—
(a)notify the relevant appropriate authority of the appeal, and
(b)request any information from any person which it considers necessary to dispose of the appeal.
(4) Where the IPCC receives an appeal which fails to comply with one or more of the requirements mentioned in paragraph (2), it may decide to proceed as if those requirements had been complied with.
(5) The relevant appropriate authority shall supply to the IPCC any information reasonably requested under paragraph (3)(b).
(6) The IPCC shall determine the outcome of the appeal as soon as practicable.
(7) The IPCC shall notify the complainant and the relevant appropriate authority of the reasons for its determination.
(8) The IPCC may extend the time period mentioned in paragraph (1) in any case where it is satisfied that by reason of the special circumstances of the case it is just to do so.
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