- Latest available (Revised)
- Original (As made)
The Postal Services (Consumer Complaints Handling Standards) Regulations 2008
You are here:
What Version
Opening Options
Status:
This is the original version (as it was originally made). UK Statutory Instruments are not carried in their revised form on this site.
Publication of information on consumer complaints
9.—(1) Each regulated provider must—
(a)publish by 30th June each year a consumer complaints report in such a manner as will ensure reasonable publicity for it;
(b)publish its consumer complaints report at a clear and prominent location on any website it operates or controls; and
(c)provide a copy of its consumer complaints report, free of charge, to any person who requests it.
(2) A consumer complaints report is a report in relation to the twelve month period ending on 31st March of the year in which the report is published which contains the following information—
(a)the number of consumer complaints which the regulated provider received from relevant consumers, during that period, which had not become completed complaints within that period; and
(b)the number of consumer complaints which the regulated provider received from relevant consumers, during that period, which had become completed complaints within that period,
in each case presenting the information broken down by no more than ten of the main causes of consumer complaint.
Options/Help
Print Options
Print The Whole Instrument
Print The Whole Part
Print This Section only
Legislation is available in different versions:
Latest Available (revised):The latest available updated version of the legislation incorporating changes made by subsequent legislation and applied by our editorial team. Changes we have not yet applied to the text, can be found in the ‘Changes to Legislation’ area.
Original (As Enacted or Made):The original version of the legislation as it stood when it was enacted or made. No changes have been applied to the text.
Opening Options
Different options to open legislation in order to view more content on screen at once
More Resources
Access essential accompanying documents and information for this legislation item from this tab. Dependent on the legislation item being viewed this may include:
- the original print PDF of the as enacted version that was used for the print copy
- lists of changes made by and/or affecting this legislation item
- confers power and blanket amendment details
- all formats of all associated documents
- correction slips
- links to related legislation and further information resources
More Resources
Use this menu to access essential accompanying documents and information for this legislation item. Dependent on the legislation item being viewed this may include:
- the original print PDF of the as made version that was used for the print copy
- correction slips
Click 'View More' or select 'More Resources' tab for additional information including:
- lists of changes made by and/or affecting this legislation item
- confers power and blanket amendment details
- all formats of all associated documents
- links to related legislation and further information resources