17.—(1) This regulation applies—
(a)where regulation 20 does not apply; and
(b)in relation to the pack documents required to be included in the home information pack before the end of the period of 28 days starting with the first point of marketing by virtue of regulation 14(2).
(2) The home information pack complies with the requirements of these Regulations where, in respect of a pack document to which this regulation applies—
(a)the day a request for the document is delivered falls before the first point of marketing;
(b)the responsible person believes on reasonable grounds that the latest time a document is likely to be obtained by him is at the end of the period of 28 days starting with the first point of marketing, and uses all reasonable efforts to obtain the document before then;
(c)where it is reasonable to expect that the document can be obtained by the responsible person earlier than the time identified in paragraph (b), he uses all reasonable efforts to obtain the document before then;
(d)the responsible person continues to use such efforts if the document cannot be obtained by him in accordance with paragraphs (b) or (c);
(e)the responsible person records on the home information pack index the information required under paragraph 1(f) of Schedule 1;
(f)the document is included in the home information pack as soon as the responsible person obtains it; and
(g)proof of the request for the document is included in the pack(1).
(3) The time at which the document is included in the home information pack becomes the first point of marketing for that document—
(a)for the purposes of any provision of these Regulations that requires the age or currency of a pack document to be determined by reference to a period preceding the first point of marketing; and
(b)until such time (if any) as a further first point of marketing arises under regulation 3(4) or Part 5.
As to proof of the request, see regulation 18(2).