xmlns:atom="http://www.w3.org/2005/Atom"
Introductory Text
1.Citation, commencement and application
2.Definitions
3.Duty to deal with complaints
4.Persons who can make a complaint
5.Extent to which complaints shall not be considered
6.Care standards complaints
7.Local resolution
8.Request for investigation of the complaint
9.Investigation
10.Report of the outcome of investigation
11.Request for a review panel
12.Review panel
13.Decision of Review panel
14.Local authority response to recommendation by the review panel
15.Complaints made to a local authority about an NHS body
16.Complaints manager
17.Assistance
18.Monitoring of operation of procedure
19.Complaints: transitional provision
20.(1) This regulation applies where— (a) immediately before 1st September...
21.(1) This regulation applies where— (a) immediately before 1st September...
Signature
Explanatory Note