Further activities to be carried out in connection with the provision of dispensing services
8. In connection with the services provided under paragraph 3, a supplier of appliances shall—
(a)ensure that appropriate advice is given to patients about any appliances provided to them—
(i)to enable them to utilise the appliances appropriately, and
(ii)to meet the patient’s reasonable needs for general information about the appliances;
(b)provide appropriate advice to patients to whom they provide appliances on the safe keeping of the appliances;
(c)provide a patient with a written note of any appliance which is owed, and inform the patient when it is expected that the appliance will become available;
(d)keep and maintain records—
(i)of appliances provided, where it is necessary or desirable to do so in order to facilitate the continued care of the patient,
(ii)in appropriate cases, of advice given and any interventions or referrals made, and
(iii)of notes provided under sub-paragraph (c); and
(e)if he provides an appliance under an electronic prescription form, provide the patient, if he so requests, with a written record of the appliances ordered on that prescription.