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The National Health Service (Pharmaceutical Services) Regulations 2005

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19.—(1) Where it appears to a pharmacist or his staff, having regard to the need to minimise inappropriate use of health and social care services and of support services, that a person using his pharmacy—

(a)requires advice, treatment or support that the pharmacist cannot provide; but

(b)another provider, of which the pharmacist is aware, of health or social care services or of support services is likely to be able to provide that advice, treatment or support,

the pharmacist shall provide contact details of that provider to that person and shall, in appropriate cases, refer that person to that provider.

(2) Where appropriate, a referral under paragraph (1) may be made by means of a written referral note.

(3) The pharmacist shall, in appropriate cases, keep and maintain a record of any information given or referral made under paragraph (1) and that record shall be in a form that facilitates—

(a)auditing of the provision of pharmaceutical services by the pharmacist; and

(b)follow-up care for the person who has been given the information or in respect of whom the referral has been made.

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