Article 9
SCHEDULE 7Performance indicators for housing benefit and council tax benefit
Indicator number | Description of Indicator |
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1 | Of every thousand housing benefit and council tax cases administered by the authority in a financial year, the number of— (a) claimants visited by a representative of the authority for the purpose of preventing fraud and error; (b) fraud investigators working for the authority; (c) fraud investigations undertaken by the authority; (d) convictions from prosecutions of cases involving council tax benefit or housing benefit fraud; (e) persons who were given either an administrative fine or a formal caution for council tax or housing benefit related offences. |
2 | The average time for processing a new claim for housing benefit or council tax benefit. |
3 | The average time for processing a notification of a change in circumstance in respect of a person claiming council tax benefit or housing benefit. |
4 | The percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available at the time the calculation was made. |
5 | (a)The percentage of all housing benefit overpayments identified during the financial year which were recovered in the current financial year; (b)Of the housing benefit overpayments identified in the financial year plus the existing housing benefit overpayment debt – (i)the percentage recovered during the financial year; (ii)the percentage written off as unrecoverable. |