The Local Government (Best Value) Performance Indicators and Performance Standards (England) Order 2005 No. 598

Article 9

SCHEDULE 7 Performance indicators for housing benefit and council tax benefit

Indicator number	Description of Indicator
1	Of every thousand housing benefit and council tax cases administered by the authority in a financial year, the number of— (a) claimants visited by a representative of the authority for the purpose of preventing fraud and error; (b) fraud investigators working for the authority; (c) fraud investigations undertaken by the authority; (d) convictions from prosecutions of cases involving council tax benefit or housing benefit fraud; (e) persons who were given either an administrative fine or a formal caution for council tax or housing benefit related offences.
2	The average time for processing a new claim for housing benefit or council tax benefit.
3	The average time for processing a notification of a change in circumstance in respect of a person claiming council tax benefit or housing benefit.
4	The percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available at the time the calculation was made.
5	(a) The percentage of all housing benefit overpayments identified during the financial year which were recovered in the current financial year; (b) Of the housing benefit overpayments identified in the financial year plus the existing housing benefit overpayment debt – (i) the percentage recovered during the financial year; (ii) the percentage written off as unrecoverable.