SCHEDULE 7Performance indicators for housing benefit and council tax benefit
Indicator number | Description of Indicator |
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1 | Of every thousand housing benefit and council tax cases administered by the authority in a financial year, the number of—
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2 | The average time for processing a new claim for housing benefit or council tax benefit. |
3 | The average time for processing a notification of a change in circumstance in respect of a person claiming council tax benefit or housing benefit. |
4 | The percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available at the time the calculation was made. |
5 |
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