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SCHEDULE 3E+WOTHER CONTRACTUAL TERMS

PART 1E+WPATIENTS

Persons to whom mandatory services or additional services are to be providedE+W

1.—(1) Subject to sub-paragraphs (3) and (5), the contractor may agree to provide mandatory or additional services under the contract to any person if a request is made for such services by—

(a)the person who requires the services; or

(b)a person specified in sub-paragraph (2), on behalf of the person who requires those services.

(2) For the purposes of sub-paragraph (1), a request for services may be made—

(a)on behalf of any child by—

(i)either parent;

(ii)a person duly authorised by a local authority to whose care the child has been committed under the Children Act 1989 M1; or

(iii)a person duly authorised by a voluntary organisation by which the child is being accommodated under the provisions of that Act; or

(b)on behalf of any adult who is incapable of making such an application, or authorising such an application to be made on their behalf, by a relative or the primary carer of that person.

(3) The contractor may refuse to provide mandatory or additional services in relation to a person falling outside a specified group of persons only where the contract provides for the contractor to provide such services to a specified group.

(4) The contractor shall only refuse to provide services under the contract to a person if it has reasonable grounds for doing so which do not relate to—

[F1(a)a person’s age, sex (reassigned or otherwise), religion or belief, sexual orientation, race, cultural and linguistic background, any disability they may have, or medical or dental condition; or]

(b)a person's decision or intended decision to accept or refuse private services in respect of himself or a family member.

(5) Sub-paragraph (1) does not apply—

(a)where the contractor is providing mandatory or additional services in a prison; or

(b)in any event to dental public health services.

Textual Amendments

Marginal Citations

Patient preference of practitionerE+W

2.—(1) Where the contractor has agreed to provide services to a patient, it shall—

(a)inform the patient (or, in the case of a child or incapable adult, the person who made the application on their behalf) of the patient's right to express a preference to receive services from a particular performer; and

(b)record in writing any such preference expressed by or on behalf of the patient.

(2) The contractor shall endeavour to comply with any reasonable preference expressed under sub-paragraph (1) but need not do so if the preferred performer—

(a)has reasonable grounds for refusing to provide services to the patient; or

(b)does not routinely perform the services required by the patient within the practice.

(3) This paragraph does not apply—

(a)where the contractor is providing mandatory or additional services in a prison; or

(b)in any event to dental public health services.

Violent patientsE+W

3.—(1) Where—

(a)a patient of the contractor has committed an act of violence or behaved in such a way against any of the persons specified in sub-paragraph (2) as a consequence of which that person has feared for his safety; and

(b)the contractor has reported the incident to the police,

the contractor may notify [F2NHS England] that it will no longer provide services to that patient under the contract.

(2) The reference to persons in sub-paragraph (1) means—

(a)the contractor where it is an individual dental practitioner;

(b)in the case of a contract with two or more individuals practising in partnership, a partner in that partnership;

(c)in the case of a contract with a dental corporation, a director, chief executive, secretary or member of, or a legal and beneficial owner of shares in, that corporation;

[F3(ca)in the case of a contract with a limited liability partnership, a member of that partnership;]

(d)a member of the contractor's staff;

(e)a person engaged by the contractor to perform or assist in the performance of services under the contract; or

(f)any other person present—

(i)on the practice premises; or

(ii)in the place where services were provided to the patient under the contract.

(3) Notification under sub-paragraph (1) may be given by any means including telephone, fax or email but if not given in writing shall subsequently be confirmed in writing within seven days (and for this purpose a faxed or email notification is not a written one).

(4) The time at which the contractor notifies [F2NHS England] shall be the time at which it makes the telephone call or sends or delivers the notification to [F2NHS England].

(5) [F2NHS England] shall—

(a)acknowledge in writing receipt of the notice from the contractor under sub-paragraph (1); and

(b)take all reasonable steps to inform the patient concerned as soon as is reasonably practicable.

Textual Amendments

Patients who refuse to pay NHS charges prior to the commencement of, or during, treatmentE+W

4.  The contractor may—

(a)refuse to begin a course of treatment or an orthodontic course of treatment; or

(b)terminate a course of treatment or orthodontic course of treatment prior to its completion,

if the contractor has, in accordance with the NHS Charges Regulations, requested that the patient pay a charge in respect of that course of treatment or orthodontic course of treatment, and that patient has failed to pay that charge.

Irrevocable breakdown in relationship between contractor and patientE+W

5.  Where—

(a)in the reasonable opinion of the contractor, there has been an irrevocable breakdown in the relationship between the patient and that contactor; and

(b)notice of such a breakdown has been given to the patient by the contractor,

the contractor may notify [F2NHS England] that it will no longer provide services to that patient under the contract.

Textual Amendments

[F4Friends and Family TestE+W

5A.—(1) The contractor must give all patients who use the contractor’s practice the opportunity to provide feedback about the service received from the practice through the Friends and Family Test.

(2) The contractor must—

(a)report the results of completed Friends and Family Tests to [F2NHS England]; and

(b)publish the results of such completed tests,

in the manner approved by [F2NHS England].

(3) In this paragraph, “Friends and Family Test” means the arrangements that the contractor is required by [F2NHS England] to implement to enable its patients to provide anonymous feedback about the patient experience at the contractor’s practice.]

Textual Amendments