5A.—(1) The contractor must give all patients who use the contractor’s practice the opportunity to provide feedback about the service received from the practice through the Friends and Family Test.
(2) The contractor must—
(a)report the results of completed Friends and Family Tests to [F2NHS England]; and
(b)publish the results of such completed tests,
in the manner approved by [F2NHS England].
(3) In this paragraph, “Friends and Family Test” means the arrangements that the contractor is required by [F2NHS England] to implement to enable its patients to provide anonymous feedback about the patient experience at the contractor’s practice.]
Textual Amendments
F1Sch. 3 para. 5A inserted (1.4.2015) by The National Health Service (Primary Dental Services and General Ophthalmic Services) (Miscellaneous Amendments and Transitional Provision) Regulations 2015 (S.I. 2015/416), regs. 1(2), 4
F2Words in Regulations substituted (6.11.2023) by The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023 (S.I. 2023/1071), reg. 1(1), Sch. para. 1