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The Day Care and Child Minding (National Standards) (Amendment) (England) Regulations 2005

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Amendment of the Principal Regulations

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3.  After regulation 6 insert—

Complaints

6A.(1) In this regulation “complaint” means a complaint—

(a)made in writing or in electronic form;

(b)made by a parent of a child in respect of whom the registered person acts as a childminder or as a provider of day care;

(c)which relates to one or more of the national standards;

(d)made on or after the date of the coming into force of these Regulations.

(2) The registered person shall ensure that any complaint made to him is fully investigated.

(3) The registered person shall as soon as is reasonably practicable, and in any event within 28 days of the date on which the complaint is made, provide to the parent who made the complaint an account of the findings of the investigation into the complaint and of the action, if any, that has been or is to be taken as a result and shall, if the parent so requests, confirm the account in written or electronic form.

(4) A person registered as a provider of day care shall prepare and follow a written procedure for considering complaints made by a parent of any child for whom he provides such care.

(5) The procedure referred to in paragraph (4) shall in particular provide arrangements for the procedure to be made known to any such parent and a copy of the procedure shall be supplied by the registered person to such parent upon request.

(6) The registered person shall ensure that a written record is made of any complaint, the action taken in response and the outcome of the investigation.

(7) The registered person shall on request provide to—

(a)any parent of a child for whom the registered person acts as a childminder or a provider of day care; and

(b)the Chief Inspector,

a summary of any record made for the purposes of paragraph (6).

(8) The registered person shall keep at the premises, or at another location notified to and agreed by the Chief Inspector, the records referred to in paragraph (6) and shall ensure that those records are preserved for a period of ten years from the date on which the record was made.

(9) The registered person shall, at the request of the Chief Inspector and within such reasonable time as he may specify, provide the Chief Inspector with a list of all complaints made within such period of time as may be specified by the Chief Inspector and recorded pursuant to paragraph (6).

(10) Nothing in paragraphs (3) or (7) shall require the disclosure of any information the disclosure of which is prohibited by any other enactment..

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