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20.—(1) Each NHS body and the Healthcare Commission must ensure that there is effective publicity for its complaints arrangements.
(2) Each NHS body must take all reasonable steps to ensure that the persons listed in paragraph (3) are informed of its arrangements, the name of its complaints manager and the address at which he can be contacted.
(3) The persons referred to in paragraph (2) are—
(a)patients and their carers;
(b)visitors to any hospital or other premises for the management of which the NHS body is responsible;
(c)staff of the NHS body;
(d)independent providers with whom arrangements have been made under section 16CC or section 23 of the 1977 Act;
(e)any body with which it has made an NHS contract; and
(f)its relevant patients' forum.
Explanatory Memorandum sets out a brief statement of the purpose of a Statutory Instrument and provides information about its policy objective and policy implications. They aim to make the Statutory Instrument accessible to readers who are not legally qualified accompany any Statutory Instrument or Draft Statutory Instrument laid before Parliament from June 2004 onwards.
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