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The Domiciliary Care Agencies Regulations 2002

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Service user’s guide

5.—(1) The registered person shall produce a service user’s guide which shall include—

(a)a summary of the statement of purpose;

(b)the terms and conditions in respect of the services to be provided to service users, including as to the amount and method of payment of fees;

(c)a summary of the complaints procedure established in accordance with regulation 20; and

(d)the address and telephone number of the Commission.

(2) The registered person shall make a copy of the service user’s guide available on request for inspection at the agency premises by every service user and any person acting on behalf of a service user.

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