The Electricity (Standards of Performance) Regulations 2001

Providing a meter

9.  (1)  This regulation applies where—

(a)a customer makes a request to a relevant supplier for the installation of an appropriate meter at the premises;

(b)it is necessary for the relevant supplier to visit the customer’s premises to install an appropriate meter;

(c)the relevant supplier is not required to install any electric line other than a line to connect the meter where the distance between the connection points of the meter and the electrical plant containing the relevant distributor’s fuse does not or will not exceed one metre;

(d)the relevant supplier has received all the information in relation to the supply requested which the relevant supplier might reasonably require; and

(e)the customer has communicated orally with the relevant supplier in connection with the ascertainment of the specified time.

(2) Where this regulation applies and the relevant supplier, in respect of a request by—

(a)a domestic customer, fails within the prescribed period from the applicable date to make an appointment to visit during a specified time, the relevant supplier shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum;

(b)a non-domestic customer to whose premises the supply will be given through, and the quantity of electricity ascertained by, a whole current meter, fails within the prescribed period from the applicable date to make an appointment to visit during a specified time, the relevant supplier shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum; or

(c)any other non-domestic customer, fails to make an appointment to visit during a part of a day (being a part which falls either wholly before one o'clock in the afternoon or wholly after noon, or a part not exceeding two hours) as requested by the customer, the relevant supplier shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum.

(3) If the relevant supplier fails to visit during the specified time or, where sub-paragraph (2)(c) applies, during the part of the day as requested in accordance with that sub-paragraph, he shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum.

(4) The circumstances described in this paragraph are—

(a)each of the circumstances described in regulation 17 provided that, in relation to paragraph (6) of that regulation, the relevant supplier gave the customer not less than one working day’s prior warning (whether or not in writing) that he would be unable to make the visit or the circumstances referred to in that paragraph occurred at a time when it was not reasonably practicable to give such a warning;

(b)in relation to sub-paragraph (2)(c), that the customer requested the visit during a part of the day of less than two hours or that it was otherwise reasonable that the relevant supplier was unable to agree to make the visit as requested by the customer, and

(c)that the relevant supplier reasonably believed that the maximum period for which the meter was required by the customer would not exceed three months.