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The Telecommunications (Services for Disabled Persons) Regulations 2000
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10.6 With immediate effect:
(a)the directory information service provided by the Licensee under Condition 2 shall include a service or information as the case may be which the Director determines to be satisfactory where the directory information is made available in a form which is appropriate to meet their needs to persons who are so blind or otherwise disabled as to be unable to use a telephone directory in a form in which it is generally made available by the Licensee to users of its Public Call Boxes who are not so disabled; and the services so provided to such persons shall be provided free of charge; and
(b)following a request to be advised of a Number by a person who is so blind or otherwise disabled as to be unable to use a telephone directory, the Licensee shall, upon that person’s request, then connect the person to the Number so requested.
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