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The Telecommunications (Services for Disabled Persons) Regulations 2000
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25.10 The Licensee shall, when notified of any fault or failure of any of the Applicable Systems or of a Relevant System or of any apparatus for which the Licensee has undertaken the responsibility for repair and maintenance which causes any interruption, suspension or restriction of the telecommunication services provided by means of that Applicable System or that Relevant System, provide to any residential customers with disabilities who have a bona fide need for an urgent repair, a priority Fault Repair Service with a view to restoring those services as swiftly as practicable and with priority so far as is reasonably practicable over Fault Repair Services provided by the Licensee to other persons. Charges for a priority Fault Repair Service shall not exceed the standard charge for the Fault Repair Service.
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