The Telecommunications (Services for Disabled Persons) Regulations 2000

25.1  In this Condition:

• “customer” in the context of a person who is a customer of the Licensee means a person who rents an exchange line from the Licensee or a person using such an exchange line with the authority of a person who does so rent one;

• “customers who need to use Textphones because of their disabilities” means customers of the Licensee who are deaf, deaf-blind or speech-impaired;

• “Fault Repair Service” means a service consisting in such repair, maintenance, adjustment or replacement of any of the Applicable Systems, or such repair or adjustment of any Relevant System, or such repair or replacement of any apparatus for which the Licensee has undertaken the responsibility for repair and maintenance, as is necessary to restore and maintain a sufficient service;

• “Relay Service” means a service which:

  (i)

  provides facilities for the receipt and translation of voice messages into text and the conveyance of that text to the Textphone of customers of any operator, and vice versa, and

  (ii)

  has been recognised as a text relay service by means of a determination made by the Director; and

• “Textphone” means an integrated terminal incorporating an alphanumeric keyboard and a means of displaying text, intended for connection to the public switched telephone network for the sole or primary purpose of supporting live telephone conversations between two or more users.